This course focuses on the design, development, and delivery of products and services that are IT-enabled. You will learn how to select the appropriate technology for creating or delivering an IT service; to use models like agile, waterfall, and V-Model; create effective project plans; understand these methods in detail (including Agile methodologies); incorporate service management methodologies.
At the end of this course, participants will be able to:
The ITIL 4 Specialist: Create, Deliver and Support course can only be taken by students who have passed the ITIL 4 Foundation examination. Students for this course must also have attended a training course.
The ITIL 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners responsible for the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery of these products and services. The target audience includes but is not limited to:
Head Trainer ITIL,ITIL 4
Lead Architect of the global best practices committee for ITIL (AXELOS)
Author: ITIL 4 Foundation
Author: Direct, Plan and Improve