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Course Specifics

Duration: 3 Day (24 hours)
Instructor: Marcel Foederer
Class Size: 3 - 12
You will learn:
  • How to implement a Digital and IT Strategy
  • How to leverage digital strategy to react to digital disruption
  • The risks and opportunities of Digital and IT Strategy

Course Information

The ITIL 4 Digital and IT Strategy is a 3-day course based on the ITIL 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study and discussions and activities.

Learning Objectives

The ITIL 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL 4 Digital and IT Strategy:

  1. Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
  2. Understand how to leverage digital strategy to react to digital disruption
  3. Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
  4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
  5. Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  6. Understand the risks and opportunities of Digital and IT Strategy
  7. Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
  8. Understand how to implement a Digital and IT Strategy

Target Audience

The target audience for ITIL 4 Digital and IT Strategy includes, but are not limited to, the following:

  • IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders across the organization
ITIL 4 Digital and IT Strategy will help strategy and digital transformation consultants (internal and external) demonstrate how IT strategy differs from digital strategy, provide guidance for integrating digital and IT strategies and promote the importance of a successful digital strategy on business success.

Requirements

For taking the ITIL 4 Digital and IT Strategy certification, the following prerequisites are applicable:

  • A minimum of three years of IT managerial experience
  • ITIL 4 Foundation OR ITIL 4 Managing Professional certification through the Managing Transition module

Course Agenda

Day 1

  • Course Introduction
  • Course 1: Key Concepts of Digital and IT Strategy
  • Course 2: Strategy and the Service Value System
  • Course 3: What is Vision?
  • Assignment 1: Digital Positioning
  • Course 4: Where Are We Now?

Day 2

  • Course 4: Where Are We Now?
  • Course 5: How Do We Get There? (Strategic Planning)
  • Course 6: How Do We Get There? (Strategic Approaches), 
  • Assignment 2: Strategic Approaches for Digital Organizations
  • Course 7: Take Action (Managing Strategic Initiatives)

Day 3

  • Assignment 3: Strategy Planning and Communication
  • Course 8: Did We Get There? (Measuring Strategy)
  • Course 9: How Do We Keep the Momentum Going?
  • Assignment 4: Digital Strategy in VUCA Environment
  • Course 10: Managing Innovation and Emerging Technologies
  • Course 11: Managing Strategic Risk
  • Information regarding MCQ exam, retaking practical assignment, other questions

Course Instructor

Marcel Foederer

Head Trainer ITIL,ITIL 4
Lead Architect of the global best practices committee for ITIL (AXELOS)
Author: ITIL 4 Foundation
Author: Direct, Plan and Improve
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