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Course Specifics

Duration: 240 minutes
Instructor: Marcel Foederer
Class Size: 3 - 12
You will learn:
  • How to create a service value stream
  • How to support those value streams
  • Ways to create continual improvement

Course Information

As part of this course, you will learn how to create a learning and improving IT organization, with a solid and effective strategic direction. Using it, practitioners will be equipped with a practical and strategic method for planning and delivering continuous improvement. Both practical and strategic elements are covered in this course, making it an essential part of both the ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

Learning Objectives

At the end of this course, participants will be able to:

  • Understand the fundamental concepts of direction, planning, improvement.
  • Understand the scope of what is directed or planned, and know how to use fundamental principles and methods of direction and planning in that context.
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system.
  • Understand and know how to use the fundamental principles and methods of continual improvement for all types of improvements.
  • Understand and know how to use communication and organizational change management's fundamental principles and methods to direction, plan, and improve.
  • Understand and know how to use the fundamental principles and methods of measurement and reporting in direction, planning, and improvement.
  • Understand and know how to direct, plan, and improve value streams and practices.

Students must pass the ITIL 4 Foundation examination before taking the ITIL 4 Strategist: Direct, Plan and Improve course. Additionally, the student must have taken an accredited training course for this module. 

Target Audience

It is intended for students in the IT and business domains who are planning to participate in service management for the first time or who have experience with earlier versions of ITIL and/or other sources of industry best practice and would like to learn more about ITIL 4. Audiences it targets include but are not limited to:

  • Business Managers
  • Business Process Owners
  • DevOps Team Members
  • IT Consultants
  • IT Developers
  • IT Support Staff
  • Service Providers
  • System Integrators

Course Agenda

Day 1

  • Course 1 Course Introduction and Recap of ITIL 4 based on pre-course reading
  • Course 2 Core Concepts of DPI 
  • Course 3 DPI through Service Value System and Guiding Principles 
  • Course 4 Role of Direction in Strategy Management
  • Course 5 Implementation of Strategies
  • Course 6 Introduction to Assessment and Planning

Day 2

  • Course 7 Assessment and Planning through VSM
  • Course 8 Measurement, Reporting, and CI
  • Course 9 Measurement and CI through Dimensions and SVS 
  • Course 10 OCM Principle and Methods

Day 3

  • Course 11 Communication Principles and Methods 
  • Course 12 SVS Development Using the Four Dimensions
  • Mock Exam

Course Instructor

Marcel Foederer

Head Trainer ITIL,ITIL 4
Lead Architect of the global best practices committee for ITIL (AXELOS)
Author: ITIL 4 Foundation
Author: Direct, Plan and Improve