As part of this course, you will learn how to create a learning and improving IT organization, with a solid and effective strategic direction. Using it, practitioners will be equipped with a practical and strategic method for planning and delivering continuous improvement. Both practical and strategic elements are covered in this course, making it an essential part of both the ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
At the end of this course, participants will be able to:
Students must pass the ITIL 4 Foundation examination before taking the ITIL 4 Strategist: Direct, Plan and Improve course. Additionally, the student must have taken an accredited training course for this module.
It is intended for students in the IT and business domains who are planning to participate in service management for the first time or who have experience with earlier versions of ITIL and/or other sources of industry best practice and would like to learn more about ITIL 4. Audiences it targets include but are not limited to:
Head Trainer ITIL,ITIL 4
Lead Architect of the global best practices committee for ITIL (AXELOS)
Author: ITIL 4 Foundation
Author: Direct, Plan and Improve