The ITIL 4 Specialist: Drive Stakeholder course guides establishing, maintaining, and developing effective service relationships at appropriate levels. It guides the organizations in their roles of provider or consumer to interact with each other effectively by supporting communication that is necessary for a successful journey through this course's step-by-step approach.
The engaging content will help you understand what it means to be an expert and how these skills can benefit them personally when dealing directly with customers.
The learning objectives of the course are based on the following learning outcomes of the ITIL 4 Specialist: Drive Stakeholder Value exam specification:
A student must pass the ITIL 4 Foundation examination to undertake this course. They should also have attended an accredited training session before enrolling for their specialist degree, which is why it's so important you get certified!
The ITIL 4 Specialist: Drive Stakeholder Value course target audience includes but is not limited to:
Head Trainer ITIL,ITIL 4
Lead Architect of the global best practices committee for ITIL (AXELOS)
Author: ITIL 4 Foundation
Author: Direct, Plan and Improve