ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services.
A case study (based on a fictitious organization, ‘Axle Car Hire’) is included with the purpose of helping candidates understand and experience the ITIL guiding principles, service value, practices through real-world challenges and opportunities.
By the end of the course, the participants benefit benefits from acquiring a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. This is done through the insight gained of the guiding principles, the dimensions of Service Management, key concepts from Lean, Agile and DevOps.
At the end of this course, participants will be able to:
Basic familiarity with IT service delivery is beneficial but not required for the completion of this course.
The ITIL 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification benefits roles such as:
Head Trainer ITIL,ITIL 4
Lead Architect of the global best practices committee for ITIL (AXELOS)
Author: ITIL 4 Foundation
Author: Direct, Plan and Improve