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Course Specifics

Duration: 240 minutes
Instructor: Marcel Foederer
Class Size: 3 - 12
You will learn:
  • Working practices (Agile & Lean)
  • The digital product lifecycle
  • Importance of the ITIL guiding principles

Course Information

The course addresses the specifics of digital transformation and assists organizations to evolve towards a convergence of technology and business or start a new digital organization. The study was designed to enable practitioners to discover how digital organizations and operating models work in high-speed environments. We include working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.

Learning Objectives

At the end of this course, participants will be able to:

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
  • Understand the digital product lifecycle in terms of the ITIL operating model.
  • Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT.
  • Know how to contribute to achieving value with digital products.
Requirements

A student must have passed the ITIL 4 Foundation examination in order to undertake the ITIL 4 Specialist: High Velocity IT course. In addition, the student must have attended an accredited training course.

Target Audience

IT professionals working in organizations that are adopting digital technologies will benefit from the ITIL 4 Specialist: High-Velocity IT course. This course is aimed at:

  • Business Managers
  • Business Process Owners
  • IT Consultants
  • IT Developers
  • IT Management
  • IT Support Staff
  • Service Providers
  • System Integrators

 

Course Agenda

Day 1

  • Course 1 - Course Introduction
  • Course 2 - Introduction to High-Velocity IT
  • Course 3 - High-Velocity IT Approaches
  • Course 4 - High-Velocity IT Operating Models
  • Course 5 - ITIL Building Blocks for  High-Velocity IT

Day 2

  • Course 6 - High-Velocity IT Culture
  • Course 7 - Supporting Models and Concepts for Purpose
  • Course 8 - Supporting Models and Concepts for People
  • Course 9 - Supporting Models and Concepts for Process
  • Course 10 - High-Velocity IT Objectives and Techniques
  • Course 11 - Techniques for Valuable Investments
  • Course 12 - Techniques for Fast Developments

Day 3

  • Course 13 - Techniques for Resilient Operations 
  • Course 14 - Techniques for Co-created Value
  • Course 15 - Techniques for Assured Conformance
  • Mock Exam
  • Final Exam (Optional)

Course Instructor

Marcel Foederer

Head Trainer ITIL,ITIL 4
Lead Architect of the global best practices committee for ITIL (AXELOS)
Author: ITIL 4 Foundation
Author: Direct, Plan and Improve
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