In the instructor lead, virtual classrooms, your teams will learn how to utilize the ITIL best practices and incorporate a standardized a methodology across your organization. Certifications not only elevate the critical skills for your teams, but the outcome means reduced operational costs and improved customer satisfaction.
Utilize Best Practices • Standardize a Methodology • Improve IT Operations • Reduce Costs
ITSM managers and practitioners managing the operation of IT-enabled and digital products and services as well as managers of all levels involved in shaping direction and strategy.
IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth.
This ITIL 4 Foundation course is designed to help you understand the key concepts of service management and introduce them with the basic knowledge needed for managing IT services to meet business expectations.
The lessons provide a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.
The course ITIL 4 Specialist: Create, Deliver and Support introduces a range of value streams and activities for creating, delivering, and supporting IT-enabled products and services, along with supporting practices, methods, and tools.
As part of the ITIL 4 Specialist: Drive Stakeholder course, you will learn how to establish, maintain, and develop effective service relationships at appropriate levels. Organizations are guided on a service journey, supporting effective interaction and communication in their roles as service providers and consumers.
In our course, students acquire the relevant knowledge required to pass the ITIL 4 Specialist: High-Velocity IT exam through the use of ITIL 4 concepts and terminology, exercises, and examples. Register now and start preparing with our courses.
Start creating your strategic direction today. As part of this course, you will learn a practical and strategic approach to planning and implementing continuous improvement in your IT organization.
Our ITIL 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital strategies. The new perspective that this course adds to traditional concepts will be a valuable asset for aspiring leaders to drive effective value from their IT-supported products and services.
In this course, you will cover ITIL 4 concepts and terminology, exercises, and examples that will help you acquire the relevant knowledge needed to pass the certification exam.
