During this webinar, we will:

  • Understand how the right approach to ITSM can improve ROI, speed up performance, and standardize processes

  • Reveal how aligning business goals across all teams will lead to effective project prioritization

  • Define the difference between ITSM and ESM

  • Demonstrate the value in digital transformation, as 46 percent of organizations with written plans see greater ROI on technology

  • Show how ITSM improves response rates to business changes

  • Explain how ITSM can deliver quicker satisfactory customer and employee service experiences

About This Webinar

The importance of adopting formal IT Service Management (ITSM) practices is more apparent than ever before. IT teams have become much more than just technical support.

The IT Service Management (ITSM) mindset is now shifting into a prominent factor of the digital transformation journey. IT teams are implementing agile approaches that better value ease of use, collaboration, and knowledge-sharing and leaving the complex, inflexible workflows behind.

The purpose of this webinar is to educate teams on why so many organizations are realizing how important IT service management approaches are in today’s fast-paced business world.

Featured Presenters

Michael Abdelnour

Michael Abdelnour

Client Solutions Director

Michael is the Director of Client Solutions at E7 Solutions. Starting his journey with E7 as a DevOps Practice Director back in November 2016, Michael has always found value in recognizing E7 as a service-based firm.

After gaining experience in the technological field through maintaining and updating building technology as well as setting up web and database servers, he has since developed an expertise in working closely with clientele by finding a solution for their technical needs, based on active listening and customizing and building solution plans according to the organization.

As a Director, his focus is to expand portfolios by widening the type of industries E7 works with. When he is out of the office, Michael enjoys golf, music, and spending time with his kids. In fact, he coaches his daughters’ soccer team.


Paul Buffington

Enterprise Solution Engineer

As an enterprise solution engineer, Paul is responsible for helping customers redefine the shape of modern ITSM. Fifteen years of consulting fueled his passion for all things IT. His expertise spans the Atlassian products but also goes beyond the technology to help teams transform the way they work.

Paul enjoys spending time with family and their golden retrievers where they live on the Oregon coast. He’s an avid cyclist and photographer.