Streamline Your Operations and Achieve Peak Performance Managed Services for Atlassian

Maximizing the value of Atlassian tools requires more than just initial setup – it demands ongoing management, optimization, guidance. This is where E7’s Managed Services for Atlassian plays a pivotal role. By partnering with our experienced professionals who specialize in Atlassian environments, together we can unlock the full potential of your investment, streamline operations, and achieve unparalleled success.

From tailored solutions to expert support and proactive maintenance, our Managed Services for Atlassian ensures that your Atlassian ecosystem remains robust, efficient, and aligned with your business objectives. Let us empower your organization to navigate the complexities of Atlassian products with confidence, so you can focus on what matters most – driving innovation, delivering value to your customers, and propelling your business forward.

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I can’t begin to thank E7 enough for all the amazing support, as well as the many opportunities that I have had to learn. The team lead has been a great resource, and they have all been engaging and very knowledgeable, plus they are great people with whom to discuss problems, brainstorm ideas, consider solutions and just talk to in general.

Brian Jennings

IT Specialist, P1FCU

Benefits Include

Continuity and Peak Performance

Hands-on keyboard assistance ensures continuous operation and optimal functioning of Atlassian tools.

Customized Administration

Tailored user management, project configuration, workflow customization, and app management keep operations running smoothly.

Optimization and Support

Performance optimization alongside comprehensive SLA-backed support including incident resolution, demonstrations, and knowledge sharing enables adaptability and growth.

Strategic Growth and Efficiency

Regular reviews for alignment, license management, and a focus on maximizing the value and impact of Atlassian tools within your organization takes us beyond “maintenance.”

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What’s Included

Our Managed Services for Atlassian will ensure continuity and peak performance through hands-on keyboard assistance.

Administration

User Management and Permissions: Setting up and managing user accounts, groups, roles, and permissions to ensure secure and efficient access to the Atlassian products.

Project and Space Configuration: Customizing and configuring projects to align with the organization's workflows, processes, and reporting requirements.

Workflow Customization: Designing and implementing custom workflows that match the unique operational processes of the business, including issue types, statuses, transitions, and post functions.

App Management: Identifying, installing, and managing plugins and add-ons that extend the functionality of Atlassian products to meet specific business needs.

Security: Enforcement of security measures and access controls to protect sensitive information and comply with regulatory requirements.

Support

Dedicated Service Desk: Our Client Service Desk offers a centralized point of contact with our team of Atlassian experts that is dedicated to ensuring your SLA-backed issues are addressed promptly and effectively. From request to resolution, our commitment goes beyond just fixes.

Chat: Begin a discussion with an Agent to quickly identify, report, and solve issues.

Demonstrations: Showcasing Atlassian product capabilities through hands-on demonstrations, guiding users and administrators on leveraging features changes and new features effectively.

Knowledge base: Find the information you need with ease through our collection of articles, designed to help you tackle the most frequent issues and inquiries.

License Management

We’ll monitor utilization and simplify buying and managing new software licenses and renewals for your Atlassian products.

Client Success
Manager

At the core of our approach to client satisfaction lies our commitment to holistic client success. Our Client Success Managers (CSMs) are focused on their mission; to ensure your overall success and happiness. It’s not transactional. It’s a promise of continuous support, advocacy, education, and a commitment to your long-term success.

Optimization

Performance Tuning: Monitoring and optimizing the performance of Atlassian applications to ensure they are running efficiently and effectively.

Workflow Optimization: Identifying and adapting workflows to align with shifting operational needs as well as streamlining issue types, statuses, transitions, and post functions for maximum efficiency and productivity.

How it Works

Our experts will work with your team to ensure alignment so you can focus on delivering your best and most meaningful work. The process typically looks like this:

Managed Services Workshop

Our hands-on workshop is where our teams collaborate directly with your company to pinpoint critical priorities and assess your Atlassian tools. This interactive session involves identifying necessary resources, constructing a backlog, and demonstrate E7’s Client Service Desk.

Project
Initiation

Armed with a clear understanding, we're ready to take the next step: onboarding and educating your teams to efficiently use the Client Service Desk. This phase includes making essential announcements and smoothly transitioning roles and responsibilities. It’s about turning plans into action and ensuring your teams are fully prepared to leverage our Managed Services for Atlassian.

Maintaining
Alignment

We’ll continue to ensure we are on the same page with our quarterly business reviews that are designed to ensure your goals and our services are in sync. During these sessions, we'll assess our collective performance and compare outcomes directly against the benchmarks we've established. We’ll set a clear roadmap for the upcoming quarter and recalibrate resources and approach as needed. It’s more than just about maintaining alignment; it's about continuously improving what we can achieve together.

Streamline Your Operations and Achieve Peak Performance Managed Services for Atlassian