IT Service Management practices can be bureaucratic and inflexible, ultimately creating tension between ITSM and agile (or DevOps) practitioners. According to Gartner, “By 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of more agile ways of working being adopted elsewhere in the organization.”
In this report, Gartner shares the three steps I&O leaders must take to successfully evaluate their ITSM practices for agility and adapt them to better drive business value.
View the report where we believe you will learn:
How to streamline your ITSM practices to align with agile methodologies
The importance of driving cultural change and encouraging cross-functional collaboration to optimize business value
How ITSM can effectively provide support and planning for agile and DevOps practices