The days of costly, legacy ITSM tools that are heavy and rigid are over. In today’s world of high customer expectations and always-on services, IT teams need a modern ITSM solution to deliver end-to-end services faster―and with agility.
Read this Forrester Consulting report to learn how Atlassian customers transformed their approach to ITSM using Jira Service Desk and drove the following results:
- Gained 246% return on investment
- Improved service agent productivity
- Saved $800K by retiring legacy ITSM tools