During this webinar, we will:

  • Share a brief summary of the event

  • Review key takeaways from the event

  • Discuss next steps on how your organization can begin building
    or improving their ITSM strategies

Featured Presenters


Edmond Delude

CEO / Founder

Edmond is the CEO and founder of E7 Solutions, which he launched in 2008. He brings a diverse background that includes business strategy, technology consulting, process optimization, client success, and product management with experience in highly technical, fast-paced, enterprise environments.

Edmond honors his creative instincts and his passion for building world-class teams, enabling clients for success, and driving continuous improvement throughout all aspects of E7.

Outside of E7, Edmond is also a board member of EO Detroit where he is the current Learning Chair.


Rob Schaffer

Principal, Global ITSM Channel Development

Rob Schaffer is the Principal on Atlassian’s Global ITSM Channel Development team. He is an experienced channel and sales leadership professional with a focus on IT service management & security. He and his team are currently working on product development, as well as building ITSM innovation teams and growing the Enterprise sales team.