In Our Webinar We Will Cover

  • Why you should focus on ITIL/ITSM - what value does ITIL4 offer a modern I&O organization
  • How Atlassian is enabling high-velocity teams with the latest ITSM release
  • Trends impacting IT Operations and Development teams
  • Which Atlassian tools you should consider and their capabilities
  • The IT support practices you should focus on
  • How Atlassian can help IT Ops and Dev teams improve their Incident Management practices
  • How to streamline your incident workflows to quickly respond, resolve, and learn from every incident

About This Webinar

Our webinar will uncover the best practices your IT and Dev teams should follow to create a modern infrastructure. Learn how to better align IT goals with business goals and create flexibility through ITIL4.

We will also give you the blueprint to creating an Incident Management workflow that will quickly respond, resolve, and help you improve from every incident. Keep your customers happy by quickly resolving any outages with a modern Incident Management process. 

Stay ahead of your competition and learn about the newest trends and Atlassian releases that will impact your IT Operations and Development teams.

Featured Presenters


Paul Buffington

Principal Solution Engineer

As an enterprise solution engineer, Paul is responsible for helping customers redefine the shape of modern ITSM. Fifteen years of consulting fuel his passion for all things IT. His expertise spans the Atlassian products but also goes beyond the technology to helping teams transform the way they work.

Paul enjoys spending time with family and their golden retrievers where they live on the Oregon coast. He’s an avid cyclist and photographer.

michael webinar headshot

Michael Abdelnour

Solutions Director
E7 Solutions

Michael is the Director of Client Services in Sales at E7 Solutions. Starting his journey with E7 as a DevOps Practice Director back in November 2016, Michael has always found value in recognizing E7 as a service-based firm.

After gaining experience in the technological field through maintaining and updating building technology as well as setting up web and database servers, he has since developed an expertise in working closely with clientele by finding a solution for their technical needs, based on active listening and customizing and building solution plans according to the organization.

As a Director, his focus is to expand portfolios by widening the type of industries E7 works with. When he is out of the office, Michael enjoys golf, music, and spending time with his kids. In fact, he coaches his daughters’ soccer team.