During our webinar, we will:

  • Discuss what an incident is & why it’s important

  • Learn about the historical culture on incidents versus a take on it today

  • Dive into the workings of a modern incident workflow

  • Reveal the importance of tracking your incident learnings from a Post-Mortem

  • Uncover what this means for your business and why it’s a big deal

About This Webinar

In our webinar, we discuss the importance of a well-defined incident management process and why sticking to a standard is important for your company and customers. Don't allow your incident management to become a company weakness. Implement a process to better respond to, resolve, and learn from every incident. 

If your current incident response is fragmented with too many manual processes, then you should view our webinar to learn how to design an incident response that instantly organizes and quickly resolves any unexpected disruption. We cover the best practices your company can implement to track the source of incidents, reduce incident volume, mitigate risk, and how to learn from each incident moving forward.

It's time to modernize your ITSM Incident Management to preserve customer confidence and protect your bottom line. 

Featured Presenters


Edmond Delude

CEO / Founder

Edmond is the CEO and founder of E7 Solutions, which he launched in 2008. He brings a diverse background that includes business strategy, technology consulting, process optimization, client success, and product management with experience in highly technical, fast-paced, enterprise environments.

Edmond honors his creative instincts and his passion for building world-class teams, enabling clients for success, and driving continuous improvement throughout all aspects of E7.

Outside of E7, Edmond is also a board member of EO Detroit where he is the current Learning Chair.


michael webinar headshot

Michael Abdelnour

Solutions Director

Michael is the Director of Client Services in Sales at E7 Solutions. Starting his journey with E7 as a DevOps Practice Director back in November 2016, Michael has always found value in recognizing E7 as a service-based firm.

After gaining experience in the technological field through maintaining and updating building technology as well as setting up web and database servers, he has since developed an expertise in working closely with clientele by finding a solution for their technical needs, based on active listening and customizing and building solution plans according to the organization.

As a Director, his focus is to expand portfolios by widening the type of industries E7 works with. When he is out of office, Michael enjoys golf, music, and spending time with his kids. In fact, he coaches his daughters’ soccer team.