Supplier Service Management (SSM) gives mid-market supply chain teams a right-sized solution that brings structure, speed, and control to supplier operations, without the burden of an enterprise platform or the limitations of spreadsheets and email chains.
Supplier operations at mid-market organizations are stuck in limbo between complex Enterprise Supplier Lifecycle Management (SLM) tools and inefficient manual workarounds that are messy and risky.
Manual supplier onboarding, disconnected processes, and a lack of automation create long lead times. When onboarding drags on for weeks, it erodes supplier trust and puts your cost-control strategy at risk.
You run a lean team. You can’t afford to deploy a platform that takes months to set up or a system that requires dedicated admin teams to run. You need something that just works with minimal lift.
Without centralized tracking, supplier escalations get passed around in inboxes, creating delays with no accountability. You’re one miscommunication away from disrupting your entire supply chain.
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Using Jira Service Management (JSM), an ITSM platform trusted by organizations worldwide, SSM combines enterprise-grade capabilities with E7’s supply chain expertise to help mid-market supply chain teams bring agility and structure to day-to-day workflows, from onboarding to escalations and support, without the overhead of enterprise tools.
Onboard
Implement
Escalate
Collaborate
Onboard
Accelerate onboarding by replacing scattered email trails and SharePoint lists with automated, self-serve workflows that give suppliers a clear and guided experience from day one.
Give suppliers a single, structured hub to submit documents, fill out forms, and track onboarding status. Everyone from the supplier to your stakeholders sees the same information in real-time, so issues are clearer, approvals move faster, and onboarding time reduces from weeks to days.
Accelerate time-to-engagement and reduce manual handoffs with automated approval flows, ensuring that planning and procurement timelines stay aligned.
We partner up with your procurement and operations teams to map, streamline and standardize every step of your supplier onboarding process, removing redundancies, defining clear roles and implementing best practices to cut lead time and start projects faster.
Implement
Unlike traditional, heavyweight enterprise SLM tools, E7’s SSM solution is tailored for mid-market supplier operations.
Tap into a proven, flexible platform that your organization could already be using (JSM) to unlock SLM-like workflows, but built just right by E7 to fit the mid-market supplier management needs.
Avoid the pain of starting from scratch. We will work with you to enhance your JSM system for supplier onboarding, escalations, and support.
Skip the long implementation timelines of legacy SLM platforms. With E7, your team can be up and running in no time.
Escalate
Give suppliers a simple way to raise issues, with SLAs and clear escalation paths to the right people fast, so no one’s left waiting and your supply chain keeps humming.
Keep suppliers and internal teams aligned with real-time status updates and reminders that reduce oversight and the need for manual check-ins.
Collaborate
Make it easier for suppliers to work with you. With improved visibility and faster communication, you’ll foster stronger trust, strengthen relationships, and improve performance.
Give your suppliers the ease to check the status of all requests, approvals, SLAs, and more in one place. Eliminating the need for them to chase answers via emails or spreadsheets.
Break down departmental silos by enabling procurement and supply chain teams to collaborate on supplier requests in a shared space.
Learn how E7’s Service Management Framework enhances decision-making, mitigates risks, and strengthens supply chain resilience.
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