A practical guide to ITIL 4 in an age of agile


Jumpstart your agile journey to ITSM with this ebook

To keep up with the speed of business, IT teams are transforming the way they work. Gone are the days of inflexible processes and heavy workflows. IT teams are shifting towards a more collaborative, iterative, and customer-centric approach, in order to break down silos, adapt quickly, and deliver seamless experiences. In short, ITSM is becoming more agile.

Get your copy of this ebook authored by experts at Atlassian and AXELOS to help jumpstart your agile journey. You’ll learn eight practices typically used by high-velocity IT teams, and tips from the Atlassian ITSM Playbook to create more agility and collaboration for your business.
  • Continual improvement with retrospectives
  • Agile project management to speed up project delivery
  • Knowledge management to empower team culture
  • Customer-centric service desk and request management
  • Adaptive incident management
  • Streamlined change control through automation and collaboration
  • Continuous delivery for deployment management
  • Integrated software development and operations teams

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