End-to-End ITSM Solution

To unleash the full potential of your team, you need a tool that will accelerate the flow of work across departments and with your customers.

Introducing Jira Service Management.

Rigid processes limit your team’s agility and speed. Jira Service Management is the best ITSM tool to empower your whole organization and improve the way your teams (IT, Operations, HR, Marketing) deliver efficient and effective services.

Jira Service Management increases team collaboration, lets you visualize the flow of work, and offers the flexibility needed to quickly adapt to any changes your team faces.

Benefits of Jira Service Management

Customizable

Jira Service Management has the flexibility to meet any of your needs. Empower your team with flexible processes and intuitive workflows based on your business processes.

Speed and Ease

Our platform delivers service experiences fast, while eliminating the complexity of traditional ITSM solutions. Break down silos and accelerate the flow of work.

Scalability

Jira Service Management allows operations to scale quickly with your needs. Plan for future growth by implementing a tool that scales seamlessly with your company.

Visualize the Flow of Work

Allow your IT operations, development, and business teams to track their work easily through an open, collaborative platform. This ensure your team has all the information they need, when they need it to make decisions faster for requests, incidents, problems, changes, and more.

Connect the Apps You Need

Atlassian offers over 1,000 applications and integration to tailor your Jira Service Management to your specific business needs.

Jira Service Management

Key Capabilities

Request management, for all teams

Make it easy for diverse teams – from IT to HR, Facilities, Legal, and beyond – to manage, route, and triage work.

  • Self-service portal
  • Streamlined, collaborative agent queues
  • Powerful SLAs and reporting
  • Configurable workflows
  • No code automation
  • Integrated to the Jira platform
  • Native mobile app

Collaborative incident management

Modern workflows to proactively respond, swarm, resolve, and learn from every incident.

  • Powerful alerting and on-call management
  • Major incident collaboration and communication
  • Investigation and response automation
  • Incident investigation dashboard
  • Postmortem reports and export to Confluence

Change management for the DevOps era

Understand changes and innovate faster with integrations into modern software workflows.

  • Automatic change requests from CI/CD tools, such as Bitbucket Pipelines
  • Automated risk assessment engine
  • Deployment gating and control from change requests
  • Integration with AWS Service Catalog

Flexible configuration and asset management

Get full visibility and context to minimize the downstream impact of changes, troubleshoot incidents, and manage assets.

  • Store and manage any CI or asset
  • Automatic CI and asset discovery
  • Dependency mapping
  • Automation for alerts, issue routing, and more

Create A High-Velocity Team

246%Return on Investment

2MONTHSFaster Implementation Time

61%Improved Agent Productivity

Let E7 Solutions redesign your ITSM with the most collaborative tool on the market

*Stats are according to Forrester Consulting’s Total Economic Impact report.