The world of technology and the industries and services supporting it is a rather large one -- and it's only going to get bigger. The endless amount of services out there that can help your team fulfill its needs contain so many types and ranges of technical support.
IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL), are both considered segments within the industry of IT service management, but their differences and importance lie deeper than the surface level. Today, our focus is on the top three things to know about ITSM and ITIL.
1. ITIL is actually a form of ITSM.
In fact, according to Atlassian’s page dedicated to ITSM, ITIL, and DevOps, ITIL is the number one accepted ITSM framework that is widely recognized by the world. Organizations have the ability to better adapt to the consistent transformations and scale of their technology with the support of ITIL. In fact, the newest update to ITIL, ITIL 4 symbolizes a shift in standards and teams are able to become more familiar with a holistic approach that obtains both business and customer value. In addition to this newest update to ITIL, simplicity, feedback and collaboration are incorporated into its principles.
2. ITSM involves all the activities that are a part of being an MSP
This includes how teams prepare its policies and processes for creating and managing IT solutions for its customers. However, diving deeper into the true support brought by ITSM is where your team will find that it is more than just basic IT support. Some of this support is found through software applications, servers, or other forms of workplace technology.
3. ITIL is more correctly described as guidance in practicing and aligning IT & Business
Despite the specific fulfillment each segment of IT service provides, each of the two are designed to fit the range of business needs among all sorts of organizations. ITIL 4 was developed to introduce 34 ITSM practices in attempt to align with more modern organizations.
There are several core ITSM processes your team should be aware of regardless of its current framework, as many modern IT service teams deliver consistent service by applying organizational resources as well as follow procedures. Knowledge management, IT Asset, and Incident Management are just a few to name.
If your ready to learn more, develop a strategy, or begin your implementation of ITSM or ITIL, E7 Solutions is here for you.