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ITSM vs ITIL
Apr 25, 2024Explore the differences between ITSM vs ITIL. Learn how these frameworks improve IT service management and drive organizational success.
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Managed Services for Atlassian: Seamless Support Solutions
Apr 08, 2024Unlock the full potential of Atlassian with Managed Services for Atlassian. Expert support and proactive solutions for your success.
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Save Time and Improve Efficiencies with Service Management Automations
Jan 24, 2024JSM can greatly improve your team’s response to incidents and outages. Custom automation elevates this response and customer interaction even further.
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How to Maximize ITSM Incident Management with Jira Service Management
Dec 05, 2023Discover how JSM empowers Incident Management teams with swift agent response, effective collaboration, and efficient incident resolution.
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Seamless Problem Management with Jira Service Management
Nov 14, 2023How JSM agents can seamlessly begin problem management with post-incident reviews and problem ticket investigations right from a recently closed incident.
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How to Escalate Incidents With Speed in Jira Service Management
Nov 01, 2023This entry covers how to escalate incidents with JSM-embedded features built into every incident to instantly escalate in a number of ways
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How to Guide: Part 2 - Linking Incidents to Jira Software
Oct 16, 2023Read on the learn how to connect your JSM issues to Jira Software to respond to major incidents in a timely manner is key to service restoration.
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How to Guide: Part 1 - What is Incident Management in JSM
Oct 03, 2023Discover what is incident management and learn how JSM enhances it with self-service features, quick response tools, and Confluence runbooks.
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Webinar: Lets Talk ITSM: What’s on the Horizon - The Future of JSM
Aug 10, 2023Watch this webinar for the latest roadmap on Jira Service Management. Find out the changes on the horizon and how you can use them in your organization.
Service Management