Let’s make sure proper monitoring and alerting to detect the incidents are in place so you know before customers your do.
Once the team knows about the incident, we need to be sure everyone knows you're working on it. Let’s establish the channels of communication.
Time for the fix. Let’s make sure the proper teams are engaged and know their roles.
It’s great news that things are back online and though the emergency is over, let’s get accountability and knowledge documented.
Let's ensure a proper improvement and feedback process is in place to prevent the incident occurring again.
The first step is educating your team on the importance of incident management and why sticking to a standard process is important for your company and customers.
We’re firm believers in starting from where you stand and helping you understand how to improve your current incident management process. Together, we'll examine every aspect of your current process. Together will review the processes and technologies associated with detection, response, recover, learning, and improvement as they relate to incident management.
Based on the assessment, we offer actionable recommendations to help you improve your process to eliminate downtime.
After we agree on the best path forward, our implementation experts work with you to reshape your incident management processes. Not only will we make sure processes align with the plan, but we’ll implement the technologies as well. That includes integrations and automations as well so we can deliver a scalable, fast, and effective incident management process.
After implementation is complete, on-going administration, audits, and support will help fine-tune your incident management program and make sure you continue to receive the greatest value from your investment.
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