Quickly restore service and minimize the impact.
When something goes wrong, team members must respond quickly and efficiently to restore service because the cost of an incident can be severe. According to a study by Gartner, the average cost of downtime is $5,600 per minute, which equates to over $300,000 per hour depending on your company’s size, vertical, and business model. To meet these expectations, you must have a reliable, predictable, and effective Incident Management process with the right technologies to support it. That’s where we come in.
Let’s make sure proper monitoring and alerting to detect the incidents are in place so you know before customers your do.
Once the team knows about the incident, we need to be sure everyone knows you're working on it. Let’s establish the channels of communication.
Time for the fix. Let’s make sure the proper teams are engaged and know their roles.
It’s great news that things are back online and though the emergency is over, let’s get accountability and knowledge documented.
Let's ensure a proper improvement and feedback process is in place to prevent the incident occurring again.
The first step is educating your team on the importance of incident management and why sticking to a standard process is important for your company and customers.
Included with: Enhanced
We’re firm believers in starting from where you stand and helping you understand how to improve your current incident management process. Together, we'll examine every aspect of your current process. Together will review the processes and technologies associated with detection, response, recover, learning, and improvement as they relate to incident management.
Included with: Enhanced
Based on the assessment, we offer actionable recommendations to help you improve your process to eliminate downtime.
Included with: Enhanced
After we agree on the best path forward, our implementation experts work with you to reshape your incident management processes. Not only will we make sure processes align with the plan, but we’ll implement the technologies as well. That includes integrations and automations as well so we can deliver a scalable, fast, and effective incident management process.
Included with: Enhanced
After implementation is complete, on-going administration, audits, and support will help fine-tune your incident management program and make sure you continue to receive the greatest value from your investment.
Included with: Enhanced