JSM How to Guide: Part 4- Seamless Problem Management with Jira Service ManagementNov 14, 2023
How Jira Service Management agents can seamlessly begin post-incident reviews and problem ticket investigations right from a recently closed incident.
JSM How to Guide: Part 3- Escalate Incidents With Speed in Jira Service ManagementNov 01, 2023
This entry covers how agents can use JSM embedded features built into every incident to instantly escalate in a number of ways
JSM How to Guide: Part 2 - Linking Incidents to Jira SoftwareOct 16, 2023
Read on the learn how to connect your JSM issues to Jira Software to respond to major incidents in a timely manner is key to service restoration.
JSM How to Guide: Part 1 - Understanding Incident Management in JSMOct 03, 2023
Learn how to effectively respond to incidents using Jira Service Management. Discover key features and best practices to ensure quick resolution and minimize downtime.